We do endeavour to ensure that all patients receive the best possible service and care, however, if you have a comment or concern about the service you have received from the doctors or staff, please direct your complaint to the Practice Manager, using our Sandhurst Group Practice Complaints Procedure form or email firstname.lastname@example.org The complaint form can be downloaded or a hard copy is available from reception. Should you wish to discuss any matters on a one to one basis, this is also acceptable, and patients can request a meeting with the Group Practice Manager directly
The Practice operates an in house complaints procedure where we do attempt to resolve issues in a professional and quick manner. There will be at no time any detriment to your treatment and there will be no form of penalty because you have complained.
We use all complaints to help us improve our services to the patients.
Do you need support complaining about your NHS care or treatment?
The National Health Service (NHS) works hard to treat everyone properly and promptly. Most people using the NHS are happy with their treatment, but sometimes things can go wrong. By raising your concerns you can help put things right and the NHS can learn from your experience. Independent Health Complaints Advocacy is a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care or treatment. The service is provided by SEAP, a registered charity, who are funded by your local authority to provide this service. Contact them at Bracknell Forest: 0300 343 5702, email email@example.com or visit the website where you can download a self help pack that provides useful information on making a complaint. They also have ‘drop-in’ opportunities for you to meet us to discuss your complaint.
If you wish to take a complaint outside our organisation you can also contact;
Parliamentary & Health Service Ombudsman
www.ombudsman.org.uk or by telephone 0345 015 4033
The Local Healthwatch on; Tel: 01344 266 911 - Website: www.healthwatchbracknellforest.co.uk