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Noticeboard

Dr Moodley has left Sandhurst Group Practice.


Dr Moodley's patients have each been allocated a new named GP


Please feel free to look on Patient Access or contact either reception desk to enquire who your new named GP is.  Due to the shortage of GPs we have not been able to allocate everyone a named GP at the Owlsmoor site and apologise for any inconvenience this has caused.  Please bear with us as we work closer as one Sandhurst Group Practice.


Please see our latest news section for more information for Dr Moodley's patients


Visit our Latest News Section for updates to our extended hours cover over the winter months


Travel Clinic - We are will no longer offering this service from January 2018. Please see our Clinics & Services section for further information.


Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 


At our recent CQC inspection our rating was 'GOOD' in all areas


  You are able to book appointments online and view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice.  Registration is via our prescription page.  For security reasons we ask you to bring into surgery proof of name and address, plus photo ID.

Complaints Procedure

Complaints

We do endeavour to ensure that all patients receive the best possible service and care, however, if you have a comment or concern about the service you have received from the doctors or staff, please direct your complaint to the Practice Manager, using our Sandhurst Group Practice Complaints Procedure or email admin.sandhurst@nhs.net  The complaint form can be downloaded or a hard copy is available from reception. Should you wish to discuss any matters on a one to one basis, this is also acceptable, and patients can request a meeting with the Group Practice Manager directly to discuss this option on 01252 749812 or 01344 759030.

The Practice operates an in house complaints procedure where we do attempt to resolve issues in a professional and quick manner.  There will be at no time any detriment to your treatment and there will be no form of penalty because you have complained.

We use all complaints to help us improve our services to the patients.

 

Do you need support complaining about your NHS care or treatment?

The National Health Service (NHS) works hard to treat everyone properly and promptly. Most people using the NHS are happy with their treatment, but sometimes things can go wrong.  By raising your concerns you can help put things right and the NHS can learn from your experience. Independent Health Complaints Advocacy is a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care or treatment.  The service is provided by SEAP, a registered charity, who are funded by your local authority to provide this service. Contact them at Bracknell Forest: 0300 343 5702,  email info@seap.org.uk or visit our website where you can download a self help pack that provides useful information on making a complaint.  They also have ‘drop-in’ opportunities for you to meet us to discuss your complaint.



 
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