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Noticeboard

It is with sadness we inform all our patients that Dr Joglekar will be leaving at the end of November 2018 due to Health Reasons. 

Go to our Latest News page to read about our New Nurse Practitioner minor illness clinics to help ease the pressure for appointments.

We no longer offer Travel advice & Clinics. You  will need to go to your local Pharmacy or Travel Clinic for this advice or go online to a travel Website.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  You are able to book appointments online and view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice.  Registration is via our prescription page.  For security reasons we ask you to bring into surgery proof of name and address, plus photo ID.

URGENT NOTICE

Flu clinics for 2018

Due to delivery difficulties in the supply of vaccinations this year we have now run out of OVER 65 vaccinations

Our walk in clinic 10th November at Yorktown Rd site will now be Under 65 at risk group   including the Children who are entitled to receive the vaccination

24th November will be our Walk-in flu vaccination clinic for the OVER 65

Complaints Procedure

Complaints

We do endeavour to ensure that all patients receive the best possible service and care, however, if you have a comment or concern about the service you have received from the doctors or staff, please direct your complaint to the Practice Manager, using our Sandhurst Group Practice Complaints Procedure form or email admin.sandhurst@nhs.net  The complaint form can be downloaded or a hard copy is available from reception. Should you wish to discuss any matters on a one to one basis, this is also acceptable, and patients can request a meeting with the Group Practice Manager directly

The Practice operates an in house complaints procedure where we do attempt to resolve issues in a professional and quick manner.  There will be at no time any detriment to your treatment and there will be no form of penalty because you have complained.

We use all complaints to help us improve our services to the patients.

 

Do you need support complaining about your NHS care or treatment?

The National Health Service (NHS) works hard to treat everyone properly and promptly. Most people using the NHS are happy with their treatment, but sometimes things can go wrong.  By raising your concerns you can help put things right and the NHS can learn from your experience. Independent Health Complaints Advocacy is a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care or treatment.  The service is provided by SEAP, a registered charity, who are funded by your local authority to provide this service. Contact them at Bracknell Forest: 0300 343 5702,  email info@seap.org.uk or visit the website where you can download a self help pack that provides useful information on making a complaint.  They also have ‘drop-in’ opportunities for you to meet us to discuss your complaint.

If you wish to take a complaint outside our organisation you can also contact;

Parliamentary & Health Service Ombudsman

www.ombudsman.org.uk  or by telephone 0345 015 4033

or

The Local Healthwatch on; Tel: 01344 266 911 - Website: www.healthwatchbracknellforest.co.uk

 



 
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