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HELP US TO HELP YOU QUICKER THIS WINTER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW

Your question will quickly be sent to a clinician who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice to save your time and trouble coming into surgery and queuing.  Help us to help you this winter time.    thank you

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in a normal car.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  You are able to book appointments online and view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice.  Registration is via our prescription page.  For security reasons we ask you to bring into surgery proof of name and address, plus photo ID.

Get the Most out of your 10 minute Appointment

How to get the most from your GP - in less than 10 minutes

What can you do in 10 minutes? Make a cup of tea? Write an agenda up for a meeting? Send or read a couple of emails? See your doctor?  It’s amazing that we only get 10 minutes to spend with our doctor, and with GPs having to do more and more in their working life, it’s important to make the most of this time.

The easiest way is to break it down into dos and don’ts…

Do

Let the receptionist know in advance....

If you let the receptionist make a brief note of the problem you have come to see the GP about then this will save time.  The Gp can look up previous history and results beforehand as necessary.

The GP may not be the clinician best suited for your problem and it may be better to have an appointment with one of our specialists.

Get to the point…
There’s nothing worse than shilly-shallying around at the doctors. There is no need for embarrassment or coyness, and the quicker you mention why you’re really there, the more time the GP has to deal with your problem. Clearly this can be difficult with emotional problems as it can be hard to open up, but as for the rest, just get on with it.  The GP will tease out what he or she needs from you in terms of more information.

Get it all out at the beginning of the appointment…
If you have two items to discuss, list them at the beginning rather than say, ‘And while I’m here’ or ‘There were just a couple of other things’. If you list them at the start the GP can plan out the time. You may though be asked to come back or make a double appointment at a later date if all your problems can not be solved in 10 minutes.

Bring your diary…
A really good ‘history’ helps us doctors to help you. If you can tell us exactly what happened and when, that makes our job much easier. For example, ‘I was sick on Monday, fainted on Tuesday’. And tell the GP what you have tried – ‘I took Paracetamol and it didn’t help…’

Be descriptive….
GPs listen to stories all day. Using certain words to describe symptoms will help us to identify the problem more quickly. Is your pain dull or sharp? Does it burn? Does your headache feel like a tight band or a sharp and stabbing, for instance? What are you unable to do compared to when you are well?

Use the rest of the team effectively…
Chasing a referral to the hospital? Ring the secretary. Need a blood pressure check? Take it at reception. Need travel advice? Ask for the nurse. Need to see a counsellor? Ask reception if you can self refer. Worried about your toddler’s weight? See the health visitor. Many services do not need you to see the GP first these days.

Don't

Come in with a huge list of stuff…
If you have four items it’ll probably take you six to eight minutes to talk about all of them. The GP then has to think about each problem, examine you and prescribe the right treatment - all in a couple of minutes. Cramming in too much into 10 minutes is a false economy, making it more likely that the GP will make a mistake.

Expect us to solve everything in one visit…
We live in a convenience culture world but medicine can be a complex business. Most GPs see people who have several ongoing problems at once which need monitoring and maintenance with the help of the rest of the team (nurses, administration, pharmacists and health visitors). Occasionally you will need to wait for referrals to a specialist or try a treatment to see how you get on.

Think that seeing patients is all that the GP does…
The GP is running late. Sound familiar? About 50% of a GP’s work is administrative.  This is because in between appointments he or she is likely to get constant interruptions with urgent messages (home visit requests, prescription amendments, emails , calls from the hospital or coroner, queries from the pharmacist, urgent letters and reports etc).  Often there will be a list of scribblings on a GP’s desk, so if the doctor appears a bit browbeaten it’s because they are constantly multi-tasking. Even more reason to follow the DOs above!

 

 



 
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