When We Are Closed
Don't panic, help is available whenever it's needed!
If you contact us because you need urgent medical help or advice when the Surgery is closed, you will be advised to telephone 111 to speak to fully trained advisors who are supported by experienced nurses and paramedics. Your needs will be assessed and they will either give you the advice that you require or direct you to local services that can help you best. This may be to Bracknell Urgent Care Centre / Bracknell Urgent Care Centre (UCC).pdf, A&E, a local GP Out of Hours service or a late opening chemist.
111 is available 24 hours a day and 365 days a year. Calls are free from landlines and mobiles. If their advisors think that an ambulance is required they will immediately arrange for one to be sent to you.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the Surgery reopens. If your problem needs help from the GP Out of Hours service, 111 will pass your details electronically to the OOHs provider.
Call 999 only in an emergency (for example - chest pain, severe breathing difficulties, collapse, suspected stroke, heavy bleeding or severe injury) but think carefully before dialling for an ambulance or going directly to A&E. Unnecessary use of these important emergency facilities may make it impossible to ensure a prompt and efficient service when it is needed.