We wish to provide patients with effective medical services of the highest standard.

From us you can expect:

A courteous and friendly welcome at our front desk by a named receptionist. You will be treated with respect, kindness and dignity, irrespective of ethnic origin, religion or cultural beliefs

Our premises

• Clean, comfortable, safe and easily accessible premises to all patients.

Our Appointments

• We run an appointment system, providing you with a date and time
• In exceptional circumstances when there is a delay to appointments we will keep you
      informed
• In the event of a clinician being unexpectedly unavailable we will endeavour to contact you
      as soon as we can to rearrange your appointment.
• Urgent appointments are available on the day
  

Home visits

• Please contact the surgery in the morning, preferably before 10.00am, so that the doctors
      can plan their day.

Telephone

• The telephone will be answered promptly and courteously.
• If you wish to speak to your GP on the telephone rather than use an appointment, please
      let Reception know, they will take your details and your GP will call you back after their
      surgery.

Test Results

• Please telephone for test results between 11am and 1pm or 2pm and 4pm.
• Results will only be given to the patient, unless under 16 years of age, or unless specific
      written consent have been given to given results to a relative.

Repeat Prescriptions

• Requests for repeat medication will normally be ready in 48 hours
• Occasionally your doctor may wish to review your medication, in which case the process
      may take longer.

Health Records

• You have the right (subject to certain restrictions) to view your health records. these
      records are kept confidential at all times.
• Anonymised information may be used to:
• prepare statistics on activity
• investigate complaints or legal claims
• help staff review the care they provide and make sure it is of the highest standard
• training and educating staff
• undertaking research approved by the Local Research Ethics Committee
      (if anything to do with the research involves you personally would be contacted to
      give your consent.