Your Responsibility to Us

Reception 

• We ask that you treat Practice staff with courtesy and respect

Appointments

• If you cannot keep your appointment, please tell the surgery as soon as possible. We may
      be able to fit someone else into your cancellation
• When making your appointment, please let reception know if you require any help due to
      disability
• Routine appointments are usually 10 minutes. If you feel your problem may take longer than
      the allotted appointment slot, please alert the receptionist so that a longer appointment can
      be made.

Home Visits 

• Please only request home visits if you are physically unable to travel to the surgery. It is
      much easier for the doctor to undertake a suitable examination in the surgery than at home. 

• Out of hours requests for visits and in particular, night visits, should only be requested in a
      real emergency, when you should telephone the usual surgery number and an answerphone
      message will give you details of how to contact the out of hours service.
• Please phone before 10.00am for a home visit

Telephone  

• Please avoid telephoning during peak surgery times, except for urgent matters.

Test results  

• To ensure you receive the results of your tests, please telephone the surgery after the
      appropriate time, preferably between 11am and 1pm or 2pm and 4pm.
• Tests done during hospital visits are not normally sent to the practice.

Repeat Prescriptions  

• Please allow 48 hours for repeat prescriptions
• Remember to plan your needs for medication to cover weekends and bank holidays

Information

• Please inform us as soon as possible of any change of name, address or telephone number
• If you do not understand any aspect of your illness or treatment, please ask for more
      information

Zero Tolerance 

• The practice supports zero tolerance against both verbal and physical abuse towards any
      member of the practice team.
• Patients who do not comply will be reported to the Primary Care Trust and may be
      removed from the practice list. In the case of physical abuse the police may also be called.