Practice Patients Charter |
Your Responsibility to Us
Reception
Appointments
If you cannot keep your appointment, please tell the surgery as soon as possible. We may
be able to fit someone else into your cancellation
When making your appointment, please let reception know if you require any help due to
disability
Routine appointments are usually 10 minutes. If you feel your problem may take longer than
the allotted appointment slot, please alert the receptionist so that a longer appointment can
be made.
Home Visits
Out of hours requests for visits and in particular, night visits, should only be requested in a
real emergency, when you should telephone the usual surgery number and an message will give details on how to contact the out of hours service..
Please phone before 10.00am for a home visit
Telephone
Please avoid telephoning during peak surgery times, except for urgent matters.
If you consider your problem can be dealt with over the telephone, please ask for the GP to call you back to discuss your problem.
Test results
To ensure you receive the results of your tests, please telephone the surgery after the
appropriate time, preferably between 11am and 1pm or 2pm and 4pm.
Tests done during hospital visits are not normally sent to the practice.
Repeat Prescriptions
Information
Please inform us as soon as possible of any change of name, address or telephone number
If you do not understand any aspect of your illness or treatment, please ask for more
information
Zero Tolerance
The practice supports zero tolerance against both verbal and physical abuse towards any
member of the practice team.
Patients who do not comply will be reported to the Primary Care Trust and may be
removed from the practice list. In the case of physical abuse the police may also be called.