Noticeboard

Please see our latest news section for helpful information about How to stay healthy in a multi-generational household to avoid the spread of Covid-19

Please see our latest News section for our latest statement on the telephone system the call queue has been abandoned on request of the patients. 

If you are NOT calling about booking an appointment please do not phone at 8am as this is our busiest time try calling for advise or administration when we are quieter, in the afternoon and not Mondays which historically is our busiest time.  We now release all appointments on the day at 8am

Please be ready to give your Date of Birth and a short description of why you require a consultation immediately you get through - this will help us deal with you quickly and enable our queue times to reduce. - than you for your co-operation - SGP

Many patients have requested lately that we release all appointments at 8am for both morning and afternoon - hopefully this will mean that our reception staff are then available to answer all calls for administration queries in the afternoon.

Local authorities and the local NHS understand the frustrations of residents who are struggling to get local COVID-19 tests, and are urging people only to get tested if they have COVID-19 symptoms or have been officially advised they need to get tested. Click here for more.

Appointments update During The COVID Pandemic

We are operating a "total triage" system. That means you need to have a telephone discussion with a clinician who will try and help you. If a face to face appointment is needed, they will arrange for this to happen at a time and place which keep you and us safe. We are also using video calls as needed.

You can also use our e-consult system accessed via the webpage .

All patients who need to be seen face to face should arrive wearing a face covering, to help keep staff and other patients safe.

Please do not come into the practice without an appointment.

 Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

                         Please call 111 for help and advise if you have an emergency that will not wait

NHS England are  recommending that anyone who develops covid symptoms which could include  a dry cough, fever, shortness of breath, change or loss of smell or taste  or have come into contact with someone who has suspected COVID-19 symptoms,  should self-isolate at home immediately    call NHS 111

Nursing and GP Appointments COVID-19 -

Due to the current situation with Covid-19, if you are asked to come to the surgery for an appointment please only arrive 5 minutes before your appointment - be aware you may be asked to wait outside

BRACKNELL URGENT CARE CENTRE HAS TEMPORARILY BEEN SUSPENDED DURING THE COVID CRISIS

Repeat prescription requests 

A reminder  you are no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.

As we are trying to minimise face to face contact during this time, you can also email your repeat prescription request to our dedicated prescription email at sgp.prescriptions@nhs.net

Booked GP appointments 

Due to the Coronavirus all GP appointments are now telephone appointments which may include video. Do not come into the surgery but stay by your telephone.  Please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for further advice before visiting the surgery. Thank you for your co-operation under the current circumstances.

Patient Access Appointments During COVID

As a precautionary measure, we have been advised by NHS England with immediate effect to remove all patient accessible appointments which are bookable online face to face. However, we have added the facility to book telephone appointments through patient access and the NHS app as an alternative.

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

 PLEASE DO NOT COME INTO SURGERY - DO NOT GO TO A&E

HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you.

Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in  normal transport.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice. 

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The NHS is here for you - Updated 11/1/2021

General practice is a critical part of the wider NHS and together, we care for the most vulnerable members of our community. Covid-19 infection rates are extremely high and continuing to rise in Sandhurst and the Bracknell locality. Our numbers of staff in general practice are also reduced by the infection rate, and so to keep our patients and staff safe we need to make changes to the way we provide services locally. This will ensure that those most at risk from the impact of Covid and those with the greatest health needs are prioritised at this time including ensuring the Covid-19 vaccination is rolled out as quickly as possible to priority groups.

Minor illness and conditions that can be dealt with by community pharmacies will not be seen in general practice. Please follow our “Know Where to Go When Feeling Unwell” guidance and contact your local pharmacy in the first instance. If you need advice over and above what your pharmacy can provide, use NHS 111 online NHS 111 online or call NHS111 if you do not have access to the internet.

General practice remains OPEN if you need us for an urgent and on-going health need:

  •       Practices have been asked to prioritise the needs of those people we know are at increased risk from Covid-19, including people with long term conditions, frailty, learning disabilities and severe mental illness.
  •       Serious, ongoing and urgent conditions will be prioritised including routine care for those at higher risk
  •       You may notice that you have less contact with your GP than previously if your condition is stable at the moment.
  •       Suspected cancer will be prioritised
  •       Covid-19 infections will be prioritised

Many other services will also continue, but please consider how urgent your request is and whether this could wait.

Our staff have the right to be treated with dignity and respect at all times, so if you need to contact the practice please remember that any abuse of our staff will not be tolerated.

Please do not contact your practice by phone or online for minor illness.

Please do not contact your practice by phone or online about Covid vaccinations.

Thank you for supporting your general practice surgery at this time.

COVID 19 VACCINATION PROGRAMME;

The NHS is now  delivering a vaccination programme for England.

A prioritisation list has been produced in order for the vaccine to be delivered to groups who will need it first starting with the over 80s in a central site in Bracknell. The NHS will contact you when you are eligible to receive the vaccine.  If you are over 80 please feel free to contact us now.

 

Since the Covid-19 pandemic arrived in Britain, the way you can access your GP surgery has changed to enable us to keep our patients and staff as safe as possible. 

These changes have been across the board – at our Sandhurst Group Practice and at GP surgeries across the country. At Sandhurst Group Practice in particular however, we have been facing some difficulties in getting this right for our patients and we are extremely sorry to those who have experienced a less than desirable service from us. 

After consultation we have decided to abandon our call queueing system during the Pandemic and have arranged for our phone system to go back to the old system of everyone keep dialling in until they get a free line as the patients have now requested.

 

Thank you.

 

Dr Anita Vakil

Dr Rohail Malik

Dr Emma Joynes

Dr Agnieszka Papciak

E-CONSULTS

Please also note that the GP may text your reply to your Mobile held on our system not reply through e-consult.  Please add up to date Mobile phone number to your e-consult.

If you require an acute prescription or have a query please email  sgp.prescriptions@nhs.net  

For repeat prescriptions we ask you to sign up and use the Patient Access on this website or NHS app through a Mobile phone.

PLEASE NOTE WE WILL AIM TO ANSWER YOUR ECONSULT IN THE REQUIRED TIME BUT AFTER THE WEEKEND OR IF YOUR GP IS ON LEAVE OR NOT HOLDING SURGERY THAT DAY THIS MAY BE DELAYED SLIGHTLY

Consult online

 PLEASE NOTE THAT YOUR REPLY MAY BE IN THE FORM OF A TEXT MESSAGE WITH INFORMATION FROM THE GP OR A TELEPHONE CALL - KEEP YOUR PHONE NEAR

Welcome to the Sandhurst Group Practice Online

Please book all repeat sick notes on-line

We have two sites based in Sandhurst one at Yorktown Road and one in Owlsmoor. We provide patients and staff with a relaxed and friendly environment.

Our practices are open Monday to Friday 08.00 - 18.30

 

Sandhurst Group Practice Patients  have access to the Extended hours service run by Berkshire Primary Care

6:30-8pm weekdays,

8:30-2pm Saturday morning & Sunday morning

THESE APPOINTMENTS ARE ALL BOOKABLE THROUGH OUR RECEPTION DESK

 Please visit our Opening Times Section or Appointments tab for further information

 

At our Last CQC Inspection 20/8/2015 we were rated GOOD in all areas Please see CQC further information link or the CQC website for full report

If you do not know the name of your GP please feel free to ask reception next time you book an appointment or look on Patient Access our online service

 Friends & Family Test

We would like to invite all patients who visit the Sandhurst Group Practice surgeries to rate their experience they have had with us.

If you would like to share your feedback, please click on the relevant link below.

Owlsmoor, Sandhurst Surgery

Yorktown Road, Sandhurst Surgery

To access our online services including registering/ordering repeat prescriptions, please click on the Online services section at the top of the right hand menu.

Please note that coils, implants and minor surgery cannot be booked on-line as you will need special clinic appointments and not all GPs can perform these

2020/21 Annual Infection control statement

(Site updated 14/01/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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