The NHS is here for you - Updated 11/1/2021
General practice is a critical part of the wider NHS and together, we care for the most vulnerable members of our community. Covid-19 infection rates are extremely high and continuing to rise in Sandhurst and the Bracknell locality. Our numbers of staff in general practice are also reduced by the infection rate, and so to keep our patients and staff safe we need to make changes to the way we provide services locally. This will ensure that those most at risk from the impact of Covid and those with the greatest health needs are prioritised at this time including ensuring the Covid-19 vaccination is rolled out as quickly as possible to priority groups.
Minor illness and conditions that can be dealt with by community pharmacies will not be seen in general practice. Please follow our “Know Where to Go When Feeling Unwell” guidance and contact your local pharmacy in the first instance. If you need advice over and above what your pharmacy can provide, use NHS 111 online NHS 111 online or call NHS111 if you do not have access to the internet.
General practice remains OPEN if you need us for an urgent and on-going health need:
- Practices have been asked to prioritise the needs of those people we know are at increased risk from Covid-19, including people with long term conditions, frailty, learning disabilities and severe mental illness.
- Serious, ongoing and urgent conditions will be prioritised including routine care for those at higher risk
- You may notice that you have less contact with your GP than previously if your condition is stable at the moment.
- Suspected cancer will be prioritised
- Covid-19 infections will be prioritised
Many other services will also continue, but please consider how urgent your request is and whether this could wait.
Our staff have the right to be treated with dignity and respect at all times, so if you need to contact the practice please remember that any abuse of our staff will not be tolerated.
Please do not contact your practice by phone or online for minor illness.
Please do not contact your practice by phone or online about Covid vaccinations.
Thank you for supporting your general practice surgery at this time.
COVID 19 VACCINATION PROGRAMME;
The NHS is now delivering a vaccination programme for England.
A prioritisation list has been produced in order for the vaccine to be delivered to groups who will need it first starting with the over 80s in a central site in Bracknell. The NHS will contact you when you are eligible to receive the vaccine. If you are over 80 please feel free to contact us now.
Since the Covid-19 pandemic arrived in Britain, the way you can access your GP surgery has changed to enable us to keep our patients and staff as safe as possible.
These changes have been across the board – at our Sandhurst Group Practice and at GP surgeries across the country. At Sandhurst Group Practice in particular however, we have been facing some difficulties in getting this right for our patients and we are extremely sorry to those who have experienced a less than desirable service from us.
After consultation we have decided to abandon our call queueing system during the Pandemic and have arranged for our phone system to go back to the old system of everyone keep dialling in until they get a free line as the patients have now requested.
Dr Anita Vakil
Dr Rohail Malik
Dr Emma Joynes
Dr Agnieszka Papciak
Please also note that the GP may text your reply to your Mobile held on our system not reply through e-consult. Please add up to date Mobile phone number to your e-consult.
If you require an acute prescription or have a query please email firstname.lastname@example.org
For repeat prescriptions we ask you to sign up and use the Patient Access on this website or NHS app through a Mobile phone.
PLEASE NOTE WE WILL AIM TO ANSWER YOUR ECONSULT IN THE REQUIRED TIME BUT AFTER THE WEEKEND OR IF YOUR GP IS ON LEAVE OR NOT HOLDING SURGERY THAT DAY THIS MAY BE DELAYED SLIGHTLY
PLEASE NOTE THAT YOUR REPLY MAY BE IN THE FORM OF A TEXT MESSAGE WITH INFORMATION FROM THE GP OR A TELEPHONE CALL - KEEP YOUR PHONE NEAR
Welcome to the Sandhurst Group Practice Online
Please book all repeat sick notes on-line
We have two sites based in Sandhurst one at Yorktown Road and one in Owlsmoor. We provide patients and staff with a relaxed and friendly environment.
Our practices are open Monday to Friday 08.00 - 18.30
Sandhurst Group Practice Patients have access to the Extended hours service run by Berkshire Primary Care
8:30-2pm Saturday morning & Sunday morning
THESE APPOINTMENTS ARE ALL BOOKABLE THROUGH OUR RECEPTION DESK
Please visit our Opening Times Section or Appointments tab for further information
At our Last CQC Inspection 20/8/2015 we were rated GOOD in all areas Please see CQC further information link or the CQC website for full report
If you do not know the name of your GP please feel free to ask reception next time you book an appointment or look on Patient Access our online service
Friends & Family Test
We would like to invite all patients who visit the Sandhurst Group Practice surgeries to rate their experience they have had with us.
If you would like to share your feedback, please click on the relevant link below.
Owlsmoor, Sandhurst Surgery
Yorktown Road, Sandhurst Surgery
To access our online services including registering/ordering repeat prescriptions, please click on the Online services section at the top of the right hand menu.
Please note that coils, implants and minor surgery cannot be booked on-line as you will need special clinic appointments and not all GPs can perform these
(Site updated 14/01/2021)