Please see our latest news section for helpful information about How to stay healthy in a multi-generational household to avoid the spread of Covid-19
Please see our latest News section for our latest statement on the telephone system the call queue has been abandoned on request of the patients.
If you are NOT calling about booking an appointment please do not phone at 8am as this is our busiest time try calling for advise or administration when we are quieter, in the afternoon and not Mondays which historically is our busiest time. We now release all appointments on the day at 8am
Please be ready to give your Date of Birth and a short description of why you require a consultation immediately you get through - this will help us deal with you quickly and enable our queue times to reduce. - than you for your co-operation - SGP
Many patients have requested lately that we release all appointments at 8am for both morning and afternoon - hopefully this will mean that our reception staff are then available to answer all calls for administration queries in the afternoon.
Local authorities and the local NHS understand the frustrations of residents who are struggling to get local COVID-19 tests, and are urging people only to get tested if they have COVID-19 symptoms or have been officially advised they need to get tested. Click here for more.
Appointments update During The COVID Pandemic
We are operating a "total triage" system. That means you need to have a telephone discussion with a clinician who will try and help you. If a face to face appointment is needed, they will arrange for this to happen at a time and place which keep you and us safe. We are also using video calls as needed.
You can also use our e-consult system accessed via the webpage .
All patients who need to be seen face to face should arrive wearing a face covering, to help keep staff and other patients safe.
Please do not come into the practice without an appointment.
Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow this link Face Mask Exemption Poster.
Please call 111 for help and advise if you have an emergency that will not wait
NHS England are recommending that anyone who develops covid symptoms which could include a dry cough, fever, shortness of breath, change or loss of smell or taste or have come into contact with someone who has suspected COVID-19 symptoms, should self-isolate at home immediately call NHS 111
Nursing and GP Appointments COVID-19 -
Due to the current situation with Covid-19, if you are asked to come to the surgery for an appointment please only arrive 5 minutes before your appointment - be aware you may be asked to wait outside
BRACKNELL URGENT CARE CENTRE HAS TEMPORARILY BEEN SUSPENDED DURING THE COVID CRISIS
Repeat prescription requests
A reminder you are no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.
As we are trying to minimise face to face contact during this time, you can also email your repeat prescription request to our dedicated prescription email at firstname.lastname@example.org
Booked GP appointments
Due to the Coronavirus all GP appointments are now telephone appointments which may include video. Do not come into the surgery but stay by your telephone. Please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for further advice before visiting the surgery. Thank you for your co-operation under the current circumstances.
Patient Access Appointments During COVID
As a precautionary measure, we have been advised by NHS England with immediate effect to remove all patient accessible appointments which are bookable online face to face. However, we have added the facility to book telephone appointments through patient access and the NHS app as an alternative.
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
PLEASE DO NOT COME INTO SURGERY - DO NOT GO TO A&E
HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you.
Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then phone you, email a reply or give you an appointment as best suited to your problem. They can even send medication directly to the chemist of your choice
Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.
Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.
As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.
OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS
Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in normal transport. He has full access to your notes and will be communicating with your Named GP. Please request a Home Visit through Reception as normal. The Paramedic may phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details.
We no longer offer Travel advice & Clinics. You will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel
Some larger Chemists also offer Travel Clinics.
Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information
At our recent CQC inspection our rating was 'GOOD' in all areas
Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice.