Noticeboard

From 19 July face coverings will still be required when entering any site of Sandhurst Group Practice, unless you are exempt. In line with official public health advice, measures remain in place across all healthcare services to protect patients, visitors and staff. 

From Monday 19th July our doors will be open again from 08:30am  

On the day appointments will be available on the telephone from 8am - we encourage everyone who is phoning for anything other than on the day GP appointments to phone after 9:30am - thank you for your understanding

The latest news section directs you how to obtain a Vaccine Passport 

(this is not available through the GP surgery)

Please note that E-consult is now available for our Patients to use only during our opening hours and is unavailable after 6:30pm and at Weekends for safety reasons

 

SEE OUR LATEST NEWS SECTION FOR OUR STAFF CHANGES & LATEST UPDATES ON COVID VACCINATIONS IN OUR AREA 

 

If you are NOT calling about booking an appointment please do not phone at 8am as this is our busiest time  - try calling for advise or administration in the afternoon. 

We now release all appointments on the day at 8am

Please be ready to give your Date of Birth and a SHORT description of why you require a consultation immediately you get through - this will help us deal with you quickly 

 Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

                         Please call 111 for help and advise if you have an emergency that will not wait

NHS England are  recommending that anyone who develops covid symptoms or have come into contact with someone who has suspected COVID-19 symptoms,  should self-isolate at home immediately and call NHS 119

Due to the continued social distancing, if you are coming into the surgery for an appointment please only arrive 5 minutes before your appointment - be aware you may be asked to wait outside if our waiting room is full

Repeat prescription requests 

A reminder  you are no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.  You can email any acute prescription requests to our dedicated prescription email at sgp.prescriptions@nhs.net 

.Information on the current pandemic is available at: https://111.nhs.uk/service/covid-19

 HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you as these are not booked appointments.

Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then text, phone you, or email  as best suited to your problem.  They can even send medication directly to the chemist of your choice

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by Paramedics - they will have ID for checking and will arrive in  normal transport.  They have full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice. 

Complaints Procedure

Complaints

We do endeavour to ensure that all patients receive the best possible service and care, however, if you have a comment or concern about the service you have received from the doctors or staff, please direct your complaint to the Group Practice Manager, using our Sandhurst Group Practice Complaints form or email admin.sandhurst@nhs.net  The complaint form is available from reception.

The Practice operates an in house complaints procedure where we do attempt to resolve issues in a professional and quick manner.  There will be at no time any detriment to your treatment and there will be no form of penalty because you have complained.

We use all complaints to help us improve our services to the patients.

Do you need support complaining about your NHS care or treatment?

The National Health Service (NHS) works hard to treat everyone properly and promptly. Most people using the NHS are happy with their treatment, but sometimes things can go wrong.  By raising your concerns you can help put things right and the NHS can learn from your experience. Independent Health Complaints Advocacy is a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care or treatment.  The service is provided by SEAP, a registered charity, who are funded by your local authority to provide this service. Contact them at Bracknell Forest: 0300 343 5702,  email info@seap.org.uk or visit the website where you can download a self help pack that provides useful information on making a complaint.  They also have ‘drop-in’ opportunities for you to meet us to discuss your complaint.

If you wish to take a complaint outside our organisation you can also contact;

Parliamentary & Health Service Ombudsman

www.ombudsman.org.uk  or by telephone 0345 015 4033

or

Should you wish to make a comment or complaint about a service that Frimley CCG commissions, or perhaps pay a compliment to an individual, team or unit, please contact the Patient Advice and Liason Team using the below details:

Telephone: 0300 561 0250
Email: scwcsu.palscomplaints@nhs.net

or

The Local Healthwatch on; Tel: 01344 266 911 - Website: www.healthwatchbracknellforest.co.uk

 



 
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