Noticeboard

From 19 July face coverings will still be required when entering any site of Sandhurst Group Practice, unless you are exempt. In line with official public health advice, measures remain in place across all healthcare services to protect patients, visitors and staff. 

From Monday 19th July our doors will be open again from 08:30am  

On the day appointments will be available on the telephone from 8am - we encourage everyone who is phoning for anything other than on the day GP appointments to phone after 9:30am - thank you for your understanding

The latest news section directs you how to obtain a Vaccine Passport 

(this is not available through the GP surgery)

Please be ready to give your Date of Birth and a SHORT description of why you require a consultation immediately you get through - this will help us deal with you quickly 

 Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

                         Please call 111 for help and advise 

  Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by Paramedics - they will have ID for checking and will arrive in  normal transport.  They have full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  

Practice Policies

2020/21 Annual Infection control statement

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance GDPR patients may request to see or have copies of their medical records. The easiest way to do this is to sign up to 'Patient Access' where you will be able to see a summary of your medical records and  then print this off. You can then request copies of any letters you may require although most hospitals will copy a patient into communication.  Requests to view your paper medical records, or if you do not have access to an electronic device to view patient access on, should be made through the group practice manager.

If a person wishes to view their health records this would come under the subject access request (SARS).

You are entitled to receive a response within 30 days after your application is received.

Our Data Protection officer (DPO) is Laura Taw - GP-IGEnquiries.scwcsu@nhs.net 

Compliments & Complaints 

Customer service formWe do endeavour to ensure that all patients receive the best possible service and care, however, if you have a comment or concern about the service you have received from the doctors or staff, please direct your complaint to the Practice Manager, preferably using our Sandhurst Group Practice complaints procedure form. The complaint form can be downloaded from our website or a hard copy can be collected from reception. Should you wish to discuss any matters on a one to one basis, this is also acceptable, and patients should again contact the Practice Manager directly to discuss this option.

The Practice operates an in house complaints procedure where we do attempt to resolve issues in a professional and quick manner.  There will be at no time any detriment to your treatment and there will be no form of penalty because you have complained.

Equally compliments are always appreciated, and if you feel a particular member of staff deserves a special ‘thank you’ for whatever reason, please do write and let us know.

Letters of compliment should be addressed to the Practice Manager. Your letter will always be acknowledged, and the staff concerned will always receive a copy of your letter.

Zero Tolerance Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Accessible Information Policy

We at Sandhurst wish to ensure that we communicate effectively with all our patients.  Please advise us if you have any special communication needs through a disability, impairment or sensory loss and we will do our best to support you.

A Translator can be booked to accompany you to any appointments with SGP if required.  Please ask the receptionist or clinician when booking your appointment.

Carers

If you have an unpaid carer of are a carer please let us know so we may records these details

A full list of all our Practice Policies are available on request.  Please enquire though the E-consult process or in surgery.



 
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