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Noticeboard

It is with much sadness we announce the departure of Dr de Klerk from Sandhurst Group Practice at the end of March 2020

Any of his patients who wish to change GP before the end of March may request to move to Dr Samghabadi who works out of Owlsmoor Wed, Thurs, Fri. 

Those of you who wish to stay with Dr de Klerk until March will be offered an alternative named GP at the time.

HELP US TO HELP YOU QUICKER THIS WINTER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW

Your question will quickly be sent to a clinician who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice to save your time and trouble coming into surgery and queuing.  Help us to help you this winter time.    thank you

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in a normal car.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  You are able to book appointments online and view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice.  Registration is via our prescription page.  For security reasons we ask you to bring into surgery proof of name and address, plus photo ID.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance GDPR patients may request to see or have copies of their medical records. The easiest way to do this is to sign up to 'Patient Access' where you will be able to see a summary of your medical records and  then print this off. You can then request copies of any letters you may require although most hospitals will copy a patient into communication.  Requests to view your paper medical records, or if you do not have access to an electronic device to view patient access on, should be made through the group practice manager.

If a person wishes to view their health records this would come under the subject access request (SARS).

You are entitled to receive a response within 30 days after your application is received .

Complaints

Customer service formWe do endeavour to ensure that all patients receive the best possible service and care, however, if you have a comment or concern about the service you have received from the doctors or staff, please direct your complaint to the Practice Manager, preferably using our Sandhurst Group Practice Complaints Procedure. The complaint form can be downloaded from our website or a hard copy can be collected from reception. Should you wish to discuss any matters on a one to one basis, this is also acceptable, and patients should again contact the Practice Manager directly to discuss this option.

The Practice operates an in house complaints procedure where we do attempt to resolve issues in a professional and quick manner.  There will be at no time any detriment to your treatment and there will be no form of penalty because you have complained.

Equally compliments are always appreciated, and if you feel a particular member of staff deserves a special ‘thank you’ for whatever reason, please do write and let us know.

Letters of compliment should be addressed to the Practice Manager. Your letter will always be acknowledged, and the staff concerned will always receive a copy of your letter.

Zero Tolerance Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Accessible Information Policy

We at Sandhurst wish to ensure that we communicate effectively with all our patients.  Please advise us if you have any special communication needs through a disability, impairment or sensory loss and we will do our best to support you.

A Translator can be booked to accompany you to any appointments with SGP if required.  Please ask the receptionist or clinician when booking your appointment.

Carers

If you have an unpaid carer of are a carer please let us know so we may records these details

A full list of all our Practice Policies are available on request.  Please enquire though the E-consult process or in surgery.



 
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