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Noticeboard

               Appointments

In the best interest of our patients and staff, we now ask patients coming in to our surgeries (Yorktown Road and Owlsmoor) to wear a face mask or face covering of some sort. Please see our appointments section for further details on how to make your own face mask from home 

                         Please call 111 for help and advise if you have an emergency that will not wait

NHS England are  recommending that anyone who develops covid symptoms which could include  a dry cough, fever, shortness of breath, change or loss of smell or taste  or have come into contact with someone who has suspected COVID-19 symptoms,  should self-isolate at home immediately and contact above website or  call NHS 111

Nursing and GP Appointments COVID-19 -

Due to the current situation with Covid-19, if you are asked to come to the surgery for an appointment please only arrive 5 minutes before your appointment and be aware you may be asked to wait outside

Please note that the Nursing Team are only working from Owlsmoor during the COVID Pandemic - No Clinical team will be based at Yorktown Road if you need face to face clinical intervention you will be asked to attend the Owlsmoor site

BRACKNELL URGENT CARE CENTRE HAS TEMPORARILY BEEN SUSPENDED DURING THE COVID CRISIS

Repeat prescription requests - changes from 31 March 2020

A reminder that from the 31 March, you will no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.

As we are trying to minimise face to face contact during this time, you can also email your repeat prescription request to our dedicated prescription email at sgp.prescriptions@nhs.net

Booked GP appointments update - 16.03.2020

Due to the Coronavirus all GP appointments are now telephone appointments which may include video. Do not come into the surgery but stay by your telephone.  Please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for further advice before visiting the surgery. Thank you for your co-operation under the current circumstances.

Patient Access Appointments - Update 09.03.2020

As a precautionary measure, we have been advised by NHS England with immediate effect to remove all patient accessible appointments which are bookable online. However, we have added the facility to book telephone appointments through patient access as an alternative.

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

 PLEASE DO NOT COME INTO SURGERY - DO NOT GO TO A&E

HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you.

Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in  normal transport.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice. 

Get the Most out of your 10 minute Appointment

How to get the most from your GP - in less than 10 minutes

What can you do in 10 minutes? Make a cup of tea? Write an agenda up for a meeting? Send or read a couple of emails? See your doctor?  It’s amazing that we only get 10 minutes to spend with our doctor, and with GPs having to do more and more in their working life, it’s important to make the most of this time.

The easiest way is to break it down into dos and don’ts…

Do

Let the receptionist know in advance....

If you let the receptionist make a brief note of the problem you have come to see the GP about then this will save time.  The Gp can look up previous history and results beforehand as necessary.

The GP may not be the clinician best suited for your problem and it may be better to have an appointment with one of our specialists.

Get to the point…
There’s nothing worse than shilly-shallying around at the doctors. There is no need for embarrassment or coyness, and the quicker you mention why you’re really there, the more time the GP has to deal with your problem. Clearly this can be difficult with emotional problems as it can be hard to open up, but as for the rest, just get on with it.  The GP will tease out what he or she needs from you in terms of more information.

Get it all out at the beginning of the appointment…
If you have two items to discuss, list them at the beginning rather than say, ‘And while I’m here’ or ‘There were just a couple of other things’. If you list them at the start the GP can plan out the time. You may though be asked to come back or make a double appointment at a later date if all your problems can not be solved in 10 minutes.

Bring your diary…
A really good ‘history’ helps us doctors to help you. If you can tell us exactly what happened and when, that makes our job much easier. For example, ‘I was sick on Monday, fainted on Tuesday’. And tell the GP what you have tried – ‘I took Paracetamol and it didn’t help…’

Be descriptive….
GPs listen to stories all day. Using certain words to describe symptoms will help us to identify the problem more quickly. Is your pain dull or sharp? Does it burn? Does your headache feel like a tight band or a sharp and stabbing, for instance? What are you unable to do compared to when you are well?

Use the rest of the team effectively…
Chasing a referral to the hospital? Ring the secretary. Need a blood pressure check? Take it at reception. Need travel advice? Ask for the nurse. Need to see a counsellor? Ask reception if you can self refer. Worried about your toddler’s weight? See the health visitor. Many services do not need you to see the GP first these days.

Don't

Come in with a huge list of stuff…
If you have four items it’ll probably take you six to eight minutes to talk about all of them. The GP then has to think about each problem, examine you and prescribe the right treatment - all in a couple of minutes. Cramming in too much into 10 minutes is a false economy, making it more likely that the GP will make a mistake.

Expect us to solve everything in one visit…
We live in a convenience culture world but medicine can be a complex business. Most GPs see people who have several ongoing problems at once which need monitoring and maintenance with the help of the rest of the team (nurses, administration, pharmacists and health visitors). Occasionally you will need to wait for referrals to a specialist or try a treatment to see how you get on.

Think that seeing patients is all that the GP does…
The GP is running late. Sound familiar? About 50% of a GP’s work is administrative.  This is because in between appointments he or she is likely to get constant interruptions with urgent messages (home visit requests, prescription amendments, emails , calls from the hospital or coroner, queries from the pharmacist, urgent letters and reports etc).  Often there will be a list of scribblings on a GP’s desk, so if the doctor appears a bit browbeaten it’s because they are constantly multi-tasking. Even more reason to follow the DOs above!

 

 



 
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