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Noticeboard

               Appointments

In the best interest of our patients and staff, we now ask patients coming in to our surgeries (Yorktown Road and Owlsmoor) to wear a face mask or face covering of some sort. Please see our appointments section for further details on how to make your own face mask from home 

                         Please call 111 for help and advise if you have an emergency that will not wait

NHS England are  recommending that anyone who develops covid symptoms which could include  a dry cough, fever, shortness of breath, change or loss of smell or taste  or have come into contact with someone who has suspected COVID-19 symptoms,  should self-isolate at home immediately and contact above website or  call NHS 111

Nursing and GP Appointments COVID-19 -

Due to the current situation with Covid-19, if you are asked to come to the surgery for an appointment please only arrive 5 minutes before your appointment and be aware you may be asked to wait outside

Please note that the Nursing Team are only working from Owlsmoor during the COVID Pandemic - No Clinical team will be based at Yorktown Road if you need face to face clinical intervention you will be asked to attend the Owlsmoor site

BRACKNELL URGENT CARE CENTRE HAS TEMPORARILY BEEN SUSPENDED DURING THE COVID CRISIS

Repeat prescription requests - changes from 31 March 2020

A reminder that from the 31 March, you will no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.

As we are trying to minimise face to face contact during this time, you can also email your repeat prescription request to our dedicated prescription email at sgp.prescriptions@nhs.net

Booked GP appointments update - 16.03.2020

Due to the Coronavirus all GP appointments are now telephone appointments which may include video. Do not come into the surgery but stay by your telephone.  Please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for further advice before visiting the surgery. Thank you for your co-operation under the current circumstances.

Patient Access Appointments - Update 09.03.2020

As a precautionary measure, we have been advised by NHS England with immediate effect to remove all patient accessible appointments which are bookable online. However, we have added the facility to book telephone appointments through patient access as an alternative.

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

 PLEASE DO NOT COME INTO SURGERY - DO NOT GO TO A&E

HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you.

Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in  normal transport.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice. 

Please note for that for the foreseeable future all appointments with a GP are telephone consultations - The GP may offer you a Video consultation. You will only be invited to attend in person if absolutely necessary.

In the best interest of our patients and staff, Sandhurst Group Practice now ask patients coming in to our surgeries (Yorktown Road and Owlsmoor) to wear a face mask or face covering of some sort.

The link below shows how you can make face coverings from home.

https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering


Alternatively you can purchase face masks online.


Thank you for your cooperation and understanding

If you have COVID-19 symptoms you will be directed to our Hot site in Bracknell.

Appointments

We have been listening to your feedback. Please see the link below to see what is available to you in addition to the information below.

We are listening to your feedback

baby_district_nurse

Sign-Posting

For all appointments, to help the receptionist sign post you, you will be asked to give a short explanation of why you need any appointment.  This is to ensure you get to the right person to deal with your problem.  If your problem is of a sensitive nature please let the receptionist know that your problem is personal and they will record this for the clinician.

Appointment Types - SUSPENDED DURING COVID - 19

We offer routine appointments and urgent appointments.  Pre-bookable appointments can be booked at any time, book on the session appointments can be booked morning or afternoon on the day you wish to have an appointment. 

Booking Appointments on Line - SUSPENDED DURING COVID-19

Booking appointments on-line are convenient for you available from 12:30am for morning and 12:30 pm for the afternoon the book on session appointments will appear earlier on-line that can be obtained in the surgery or by telephone.  Please see our Patient Access page for all details of how to sign up for on-line services.  Please note you can only book on-line with your own registered GP.  Do check which days they hold surgery.

Please note that we are required to have 25% of appointments available on-line so the availability at 8am & 2pm will be reduced  

Please note that any 'special' appointment such as minor surgery and medicals should not be booked on-line.  Medicals require paperwork to be completed beforehand, some contraception appointments may need prescriptions for devises to be fitted. Minor surgery can only be carried out by specialist GPs. 

On-line appointments should be used for Routine only.  If in doubt please contact reception.

We regret we can't offer Nursing appointments on-line for similar reasons.  Many of Nurses are specialists and not all Nursing staff can offer the same appointments.

Medical Emergencies

If your need is a Medical emergency, all our appointments are booked and the problem will not wait for the afternoon or following day -  we can offer you  ‘5 minute’ Medical Emergency appointments after both morning and afternoon surgeries.  You may though be turned away if these are inappropriately booked for convenience rather than need.  These can only allocated as an overflow clinic when all book on the session appointments have been taken, morning or afternoon. You will need to attend and wait to be seen by the first free GP. This will be a triage appointment and you may be asked to attend to see your own GP at a later date if the GP feels this is more appropriate.   Please note that this may not be at the site you are registered with and we can not guarantee who the GP will be.

We offer these appointments as an extra and please ask patients to help us and other patients by not abusing these appointments when the problem would have waited for the next appointment.  These should not be used for prescriptions, referral chasing or minor ailments such as coughs and colds.

If you have a specific requirement for a routine appointment at a particular time of day, we recommend that you book in advance.  If your problem is more pressing, we can offer you a sooner appointment, but you may have to ring back and the timing of the appointment will be more restrictive.

Extended Hours Appointments changes

Sandhurst Group Practice have replaced our extended hours appointments with telephone and e-consults. These take place outside surgery times. Please check our e-consults section for your GP availability.

We also offer pre-booked face to face appointments every-evening and on a Saturday & Sunday at a Central location in Bracknell close to the Train & Bus Stations.  These are bookable through the surgery.  Please contact reception for more details.

access-appointments-gp-services/extended-access-bracknell-ascot/

please copy and paste link for more details

Telephone Appointments for Advice

Telephone appointments are available from a number of sources – doctor, nurse,  Pharmascist, etc.

It would be helpful if you explain the nature of your query to the receptionist who will then be able to advise you who to contact and when they may be available.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website