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GOOD NEWS

Our 1st Saturday flu clinic has just been announced

Appointments are now available to book on-line through Patient Access for Saturday 17th October 2020 - This ADULT ONLY clinic will be held at our Owlsmoor & Yorktown Road sites.  All Patients must pre-book, wear a mask and not arrive at our door more than 5 minutes early for their appointment.  If you are a household you may book 1 appointment for a maximum of 4 people that are eligible.  Please do not bring helpers/family members who are not eligible for the vaccinations if you do not need assistance.  For 2-3year old children we have separate clinics - please call reception for details - all other children will be vaccinated at school.

This clinic is for Over 65 and at risk only - the new 50-64 cohort will be vaccinated in December as stocks allow.

Local authorities and the local NHS understand the frustrations of residents who are struggling to get local COVID-19 tests, and are urging people only to get tested if they have COVID-19 symptoms or have been officially advised they need to get tested. Click here for more.

NEW COHORT OF FLU VACCINATIONS

 if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine.  No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier

Appointments update August 2020

We are operating a "total triage" system. That means you need to have a telephone discussion with a clinician who will try and help you. If a face to face appointment is needed, they will arrange for this to happen at a time and place which keep you and us safe. We are also using video calls as needed.

You can also use our e-consult system accessed via the webpage .

All patients who need to be seen face to face should arrive wearing a face covering, to help keep staff and other patients safe.

Please do not come into the practice without an appointment.

 Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

Appointments

In the best interest of our patients and staff, we now ask patients coming in to our surgeries (Yorktown Road and Owlsmoor) to wear a face mask or face covering of some sort. Please see our appointments section for further details on how to make your own face mask from home 

                         Please call 111 for help and advise if you have an emergency that will not wait

NHS England are  recommending that anyone who develops covid symptoms which could include  a dry cough, fever, shortness of breath, change or loss of smell or taste  or have come into contact with someone who has suspected COVID-19 symptoms,  should self-isolate at home immediately    call NHS 111

Nursing and GP Appointments COVID-19 -

Due to the current situation with Covid-19, if you are asked to come to the surgery for an appointment please only arrive 5 minutes before your appointment - be aware you may be asked to wait outside

BRACKNELL URGENT CARE CENTRE HAS TEMPORARILY BEEN SUSPENDED DURING THE COVID CRISIS

Repeat prescription requests - changes from 31 March 2020

A reminder that from the 31 March, you will no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.

As we are trying to minimise face to face contact during this time, you can also email your repeat prescription request to our dedicated prescription email at sgp.prescriptions@nhs.net

Booked GP appointments update - 16.03.2020

Due to the Coronavirus all GP appointments are now telephone appointments which may include video. Do not come into the surgery but stay by your telephone.  Please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for further advice before visiting the surgery. Thank you for your co-operation under the current circumstances.

Patient Access Appointments - Update 09.03.2020

As a precautionary measure, we have been advised by NHS England with immediate effect to remove all patient accessible appointments which are bookable online face to face. However, we have added the facility to book telephone appointments through patient access and the NHS app as an alternative.

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

 PLEASE DO NOT COME INTO SURGERY - DO NOT GO TO A&E

HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you.

Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in  normal transport.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice. 

Please note for that for the foreseeable future all appointments with a GP are telephone consultations - The GP may offer you a Video consultation. You will only be invited to attend in person if absolutely necessary.

In the best interest of our patients and staff, Sandhurst Group Practice now ask patients coming in to our surgeries (Yorktown Road and Owlsmoor) to wear a face mask or face covering of some sort.

The link below shows how you can make face coverings from home.

https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering


Alternatively you can purchase face masks online.


Thank you for your cooperation and understanding

If you have COVID-19 symptoms you will be directed to our Hot site in Bracknell.

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Sign-Posting

For all appointments, to help the receptionist sign post you, you will be asked to give a short explanation of why you need any appointment.  This is to ensure you get to the right person to deal with your problem.  If your problem is of a sensitive nature please let the receptionist know that your problem is personal and they will record this for the clinician.

Booking Appointments on Line - SUSPENDED DURING COVID-19

We are though releasing a small amount of telephone bookable appointments online

On-line appointments should be used for Routine only.  If in doubt please contact reception.

We regret we can't offer Nursing appointments on-line.   Many of Nurses are specialists and not all Nursing staff can offer the same appointments.

Extended Hours Appointments changes

Sandhurst Group Practice have replaced our extended hours appointments with e-consults. These take place outside surgery times. Please check our e-consults section for your GP availability.

We also offer pre-booked face to face appointments every-evening and on a Saturday & Sunday at a Central location in Bracknell close to the Train & Bus Stations.  These are bookable through the surgery.  Please contact reception for more details.

access-appointments-gp-services/extended-access-bracknell-ascot/

please copy and paste link for more details

Telephone appointments are available from a number of sources – doctor, nurse,  Pharmascist, Paramedic etc.

It would be helpful if you explain the nature of your query to the receptionist who will then be able to advise you who to contact and when they may be available.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website