Noticeboard

Please note that E-consult is now available for our Patients to use only during our opening hours and is unavailable after 6:30pm and at Weekends for safety reasons

 

SEE OUR LATEST NEWS SECTION FOR OUR STAFF CHANGES & LATEST UPDATES ON COVID VACCINATIONS IN OUR AREA 

We ask you not phone the surgery about the COVID Vaccination - you will be contacted

 

If you are NOT calling about booking an appointment please do not phone at 8am as this is our busiest time  - try calling for advise or administration in the afternoon. 

We now release all appointments on the day at 8am

Please be ready to give your Date of Birth and a short description of why you require a consultation immediately you get through - this will help us deal with you quickly 

Appointments update During The COVID Pandemic

We are operating a "total triage" system. That means you need to have a telephone discussion with a clinician who will try and help you. If a face to face appointment is needed, they will arrange for this to happen at a time and place which keeps you and us safe. We are also using video calls as needed.  You can also use our e-consult system accessed below

All patients who need to be seen face to face should arrive wearing a face covering, to help keep staff and other patients safe.

Please do not come into the practice without an appointment.

 Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

                         Please call 111 for help and advise if you have an emergency that will not wait

NHS England are  recommending that anyone who develops covid symptoms which could include  a dry cough, fever, shortness of breath, change or loss of smell or taste  or have come into contact with someone who has suspected COVID-19 symptoms,  should self-isolate at home immediately    call NHS 111

Nursing and GP Appointments COVID-19 -

Due to the current situation with Covid-19, if you are asked to come to the surgery for an appointment please only arrive 5 minutes before your appointment - be aware you may be asked to wait outside

Repeat prescription requests 

A reminder  you are no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.  You can email any acute prescription requests to our dedicated prescription email at sgp.prescriptions@nhs.net 

.For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

 HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you.

Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in  normal transport.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice. 

Latest News

RE SAFETY OF COVID VACCINATION - 18/3/2021 

Evidence tells us that the AstraZeneca vaccine is very safe and causes few serious side effects. The UK has a robust reporting system and after 11 million doses , we haven’t seen any association between the AstraZeneca vaccine and blood clots. A clot in the leg or arm is a very common problem generally.    

Across our local area, we have delivered more than 200,000 doses of the Covid-19 vaccine and have not have any serious reactions or side effects reported to us.   

If you receive an invitation for your Covid-19 vaccination, please be reassured that the vaccine is safe and effective, and you should take up the offer to protect yourself against Covid-19. 

LATEST COVID VACCINATIONS 09/03/2021; 

"Our partners at Berkshire Primary Care continue to work through the cohorts and inviting patients in the required age priority order. 

If you have received a letter and would prefer to stay local rather than travel to one of the National sites, please wait and they will be in touch very soon" 

Please be assured no one will be missed."

Feedback re vaccines from a patient -  We (my wife and I, both 65) got a text Monday booked straight away for Wed morning in Bracknell. Very slick and easy process. All worked very well. We also got the 2nd jab booked in while we were there. 

It would seem that locally we are now getting ahead of the national schedule. Big thanks to all involved at the surgery and at the vaccination centre.

For answers to your most frequently asked questions in regards to the vaccine programme, please click here 

 

 

 COVID VACCIANTIONS

If you are a registered patient at any of the following  practices, and are eligible for the COVID vaccine in line with JVCI priority groups, then you will be contacted to attend Waitrose’s Bracknell Sports and Leisure Centre in Willoughby Road, RG12 8FP:-

  • The Sandhurst Practice
  • The Waterfield Practice
  • The Gainsborough Practice
  • Binfield Surgery
  • Easthampstead Surgery
  • Great Holland surgery
  • The Forest Health Group

“If you receive a text, you will be asked to click on a link to go ahead and confirm your appointment.”

In addition to the local vaccinating site, Vaccination Centres have been set-up nationally offering the physical space to deal with large numbers of people coming to get vaccinated while maintaining social distancing.

Letters of invitation for these vaccination centres are being sent from the NHS Covid-19 Vaccination Booking Service to those living within 45 minutes of a centre.

If you receive a letter, please note that you still have a choice as to whether you would like to accept this appointment or whether you would prefer to have an appointment via your GP practice locally. Please book one appointment only and remember to cancel the appointment you are not going to attend. This avoids vaccine wastage and allows the NHS to reach as many people as they can as quickly as possible in line with JVCI guidance as to which groups of people to vaccinate.

In the meantime, your support in sharing the following key messages with your friends and families would be most appreciated:

  • The NHS is vaccinating patients as fast as it can, please do not call your practice to ask why you haven’t been invited, or assume that you’ve been missed because your neighbour has already had their vaccine. The NHS will contact you to have the vaccine when it’s your turn, and we thank you for your continued patience
  • When you are contacted by the NHS, please do attend your booked appointment
  • Please continue to follow all the guidance to control the virus and save lives.

 

To read more about the roll-out of the vaccine at both sites in Bracknell, including patient case studies, click here and here.

For more information on the vaccine, please visit www.nhs.uk/covid-vaccination.

          Numbers of vaccinations provided by the NHS in England is available here

  •      Frimley Health and Care Integrated Care System website here for public information leaflets and latest news
  •      Follow and share messages from our social media accounts:
  • Facebook - @FrimleyHealthandCare
  • Twitter - @FrimleyHC

 

The NHS is here for you

General practice is a critical part of the wider NHS and together, we care for the most vulnerable members of our community. To keep our patients and staff safe we need to make changes to the way we provide services locally. This will ensure that those most at risk from the impact of Covid and those with the greatest health needs are prioritised at this time including ensuring the Covid-19 vaccination is rolled out as quickly as possible.

Minor illness and conditions that can be dealt with by community pharmacies will not be seen in general practice. Please follow our “Know Where to Go When Feeling Unwell” guidance and contact your local pharmacy in the first instance. If you need advice over and above what your pharmacy can provide, use NHS 111 online NHS 111 online or call NHS111 if you do not have access to the internet.

General practice remains OPEN if you need us for an urgent and on-going health need:

  •     Practices have been asked to prioritise the needs of those people we know are at increased risk from Covid-19, including people with long term conditions, frailty, learning disabilities and severe mental illness.
  •      Serious, ongoing and urgent conditions will be prioritised including routine care for those at higher risk
  •      You may notice that you have less contact with your GP than previously if your condition is stable at the moment.
  •      Suspected cancer will be prioritised
  •       Many other services will also continue, but please consider how urgent your request is and whether this could wait.

Our staff have the right to be treated with dignity and respect at all times, so if you need to contact the practice please remember that any abuse of our staff will not be tolerated.

Thank you for supporting your general practice surgery at this time.

 Getting vaccinated only protects you from the virus, so you will still need to follow IPC and testing measures in your workplace, and follow general advice at work, at home and when you are out and about:

NOTICE RE CALL QUEUING & TELEPHONE SYSTEM

Since the Covid-19 pandemic arrived in Britain, the way you can access your GP surgery has changed to enable us to keep our patients and staff as safe as possible. 

These changes have been across the board – at our Sandhurst Group Practice and at GP surgeries across the country. At Sandhurst Group Practice in particular however, we have been facing some difficulties in getting this right for our patients and we are extremely sorry to those who have experienced a less than desirable service from us. 

After consultation we have decided to abandon our call queueing system during the Pandemic and have arranged for our phone system to go back to the old system of everyone keep dialling in until they get a free line as the patients have now requested.

 

Thank you.

 

Dr Anita Vakil

Dr Rohail Malik

Dr Emma Joynes


How to stay healthy in a multi-generational household to avoid the spread of Covid-19


We release all appointments at 8am on the day  for the morning and afternoon 

This will enable our reception staff to take administrative phone calls in the afternoon

When phoning for an appointment please be ready with your Date of Birth and to give a quick description of your need for the appointment so we can best direct you - this may not be a GP.

The quicker your call can be dealt with the shorter the queue will be for everyone.

We can now book directly for First contact Practitioner for all muscle aches and strains (MSK) problems and with a Mental Health practitioner.

PLEASE BE AWARE THAT DUE TO COVID-19 SERVICES AT

BRACKNELL URENT CARE CENTRE, BRANT BRIDGE, BRACKNELL

HAVE BEEN TEMPORARILY SUSPENDED

Visit www.111.nhs.uk for Health advice  during this time

 

Patients requiring general information on coronavirus,  please use this url: https://www.nhs.uk/conditions/coronavirus-covid-19/   

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

Reminder that medicines for hay fever and other short term or minor aliments are no longer available on NHS prescription – East Berkshire

People in East Berkshire are being reminded that products associated with minor conditions and ailments, such as hay fever, are no longer being prescribed locally on the NHS unless in specific circumstances. The change follows guidance from NHS England last year which recommended that over the counter (OTC) medicines associated with minor, short-term conditions which can either get better by themselves, or can be self-treated, should no longer be made available on NHS prescription. Tim Langran, CCG Lead Prescribing Support Pharmacist, said: “With the hay fever season upon us, it’s a timely reminder that certain products associated with short term conditions and minor aliments are no longer routinely prescribed on the NHS. He added: “Since the change came into effect locally in September 2018, I’m pleased to report that over a period of four months we reduced our spend on such items by £154,000 which can now be used for other treatments or procedures that will bring greater benefit to people locally

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION - NHS in East Berkshire spend over £3.7 MILLION last year on products that can be brought without a prescription. 

NHS guidance recommends that items that can be brought without a prescription should no longer be prescribed across England. 

 A full list is attached.

OTC Medication list          OTC conditions list    EBCCG Policy

 PARAMEDIC EMPLOYED TO MAKE HOME VISITS - Sandhurst Group Practice use paramedics to undertake all the home visits on behalf of the GPs.  Patients are asked to book in the same way via reception.  Our paramedic may call the patient first to ascertain the problem.  He will have full access to your medical notes and will be liaising with the patients named GP.  Any prescriptions that are required will be sent electronically to your chemist of choice. 

APPOINTMENTS

To try and ensure that patients are seen as quickly as possible by the correct clinician, we have asked our receptionists to ask for a brief reason for the appointment.  This may not be the GP. We have a team of health care professionals. The receptionist can guide you to the correct professional. All information is, of course, strictly confidential.”

Remember that an e-consult on-line appointments may get you an answer quicker to you than requesting a telephone appointment 

 

Evening & Weekend Opening - Extended Hours

Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings 6:30pm-8pm, Saturday 8am-2pm & Sunday mornings.  Appointments will take place for this extended service in Bracknell   

Talk to the practice receptionist to find out more or book an appointment or visit our appointments section for further information.

 

Free NHS Self Management Courses now available for people living in Bracknell and Ascot
- Book your place now!

Please click on the PDF link below to view further information about these courses

NHS Self Management Courses for people living in Bracknell and Ascot

CQC has rated our surgery 'GOOD' for all aspects of Service and Patient Care

IT/Electronic patient records - Statement for Sandhurst Group Practice

1. Referral Management
2. Electronic Appointment Booking
3. Online Booking of repeat prescriptions
4. Summary Care Record
5. GP2GP transfers
6. Patient Access to records.

The Partners of Sandhurst Group Practice are pleased to announce that all these electronic services are available to our patients. 

Who to contact when we are closed

When we are closed, please call 111. You should only call 999 in a medical emergency, that is if someone is seriously ill or injured and their life is at risk. 

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

New to the area?

If you would like to register at our practice, please visit our 'New Patients' section and check to see if you live within our catchment area.  Please note we only accept patients from our catchment area and you may be registered with a GP at either Owlsmoor or Yorktown Road

Text service

Please note that the Practice has a text service to allow us to send text messages in relation to appointment reminders, health promotion campaigns and a wider range of services designed to help us to help you.  All we need is your up-to-date Mobile number.  Please see the section on Text Message Service on the Practice Homepage.

Patient Participation Group

The PPG still need more members, By joining our on line group you will be able to help shape the future of healthcare locally.  Join the group by submitting your email address via the pages in our Patient Group Section.

Health News from the BBC and the NHS

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