We would like to extend our apologies to all our patients who have had difficulties getting in touch with Sandhurst Group Practice during recent weeks. We have been experiencing issues with our new telephone system.
Following a request from several patients and consultation with our Patient Participation group, we had a call queuing system installed, but unfortunately there have been difficulties with the system allowing for an unlimited number of calls being added to a queue and at one point this exceeded 60. However, this has since been limited to a call queue of 20 to help reduce waiting times for our patients and we will continue to monitor the situation.
Due to Covid-19, we have also experienced a reduction in staff due to shielding and self-isolation including reception staff. Our nursing team, which deals with smear tests (already 50+ booked for the month of October) and other procedures, is also currently working at a reduced capacity due to nurse isolation/shielding. We are looking at ways to deal with in the interim.
As the country came out of lockdown, we saw a huge increase in the number of requests for appointments. Understandably, patients may not have called during lockdown; however we continued to deliver our primary medical services even though many routine services were halted.
In light of the on-going pandemic and for the safety of patients and staff safety, all initial contact between our patients and the practice remains either online or on the phone, with patients only being invited to face-to-face appointments if deemed necessary by one of our clinician. To reduce any unnecessary waiting times, we are also offering online consultations and triage system (E-consult) and would encourage patients to use this method, where possible, for getting in touch with us for non-emergency problems. Smear tests, immunisations and blood tests can be requested using this service, and we will get back to you with an appointment You can also request administrative items such as sick notes. Patients are then texted back an appointment or relevant paperwork. E-consult is available on the front page of our practice website without the need to sign up.
As from 1st October 2020 we will be releasing all appointments at 8am on the day for the morning and afternoon so patients will not have to phone at 8am and 2pm as many of you have requested.
This will enable our reception staff to take administrative phone calls in the afternoon
When phoning for an appointment please be ready with your Date of Birth and to give a quick description of your need for the appointment so we can best direct you - this may not be a GP.
The quicker your call can be dealt with the shorter the queue will be for everyone.
We can now book directly for First contact Physio for all muscle aches and strains (MSK) problems and with a Mental Health practitioner.
PLEASE BE AWARE THAT DUE TO COVID-19 SERVICES AT
BRACKNELL URENT CARE CENTRE, BRANT BRIDGE, BRACKNELL
HAVE BEEN TEMPORARILY SUSPENDED
Visit www.111.nhs.uk for Health advice during this time
Patients requiring general information on coronavirus, please use this url: https://www.nhs.uk/conditions/coronavirus-covid-19/
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
Reminder that medicines for hay fever and other short term or minor aliments are no longer available on NHS prescription – East Berkshire
With the warmer days upon us, people in East Berkshire are being reminded that products associated with minor conditions and ailments, such as hay fever, are no longer being prescribed locally on the NHS unless in specific circumstances. The change follows guidance from NHS England last year which recommended that over the counter (OTC) medicines associated with minor, short-term conditions which can either get better by themselves, or can be self-treated, should no longer be made available on NHS prescription. Tim Langran, CCG Lead Prescribing Support Pharmacist, said: “With the hay fever season upon us, it’s a timely reminder that certain products associated with short term conditions and minor aliments are no longer routinely prescribed on the NHS. He added: “Since the change came into effect locally in September 2018, I’m pleased to report that over a period of four months we reduced our spend on such items by £154,000 which can now be used for other treatments or procedures that will bring greater benefit to people locally
OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION - NHS in East Berkshire spend over £3.7 MILLION last year on products that can be brought without a prescription.
NHS guidance recommends that items that can be brought without a prescription should no longer be prescribed across England.
From 1st September 2018 patients will not be able to order on repeat these medication which include, Hay Fever & Allergy treatments, Emollients & creams, Antacids, Pain & Fever relief etc. A full list is attached.
OTC Medication list OTC conditions list EBCCG Policy
PARAMEDIC EMPLOYED TO MAKE HOME VISITS - Sandhurst Group Practice have employed a paramedic to undertake all the home visits on behalf of the GPs. Patients are asked to book in the same way via reception. Our paramedic may call the patient first to ascertain the problem. He will have full access to your medical notes and will be liaising with the patients named GP. Any prescriptions that are required will be sent electronically to your chemist of choice.
To try and ensure that patients are seen as quickly as possible by the correct clinician, we have asked our receptionists to ask for a brief reason for the appointment. This may not be the GP. We have a team of health care professionals. The receptionist can guide you to the correct professional. All information is, of course, strictly confidential.”
Remember that an e-consult on-line appointments may get you an answer quicker to you than waiting for an appointment in person or on the phone.
Evening & Weekend Opening - Extended Hours
Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings 6:30pm-8pm, Saturday 8am-2pm & Sunday mornings. Appointments will take place for this extended service in Bracknell at the Boundary House surgery premises.
Talk to the practice receptionist to find out more or book an appointment or visit our appointments section for further information.
Free NHS Self Management Courses now available for people living in Bracknell and Ascot
- Book your place now!
Please click on the PDF link below to view further information about these courses
CQC has rated our surgery 'GOOD' for all aspects of Service and Patient Care
IT/Electronic patient records - Statement for Sandhurst Group Practice
1. Referral Management
2. Electronic Appointment Booking
3. Online Booking of repeat prescriptions
4. Summary Care Record
5. GP2GP transfers
6. Patient Access to records.
The Partners of Sandhurst Group Practice are pleased to announce that all these electronic services are available to our patients.
Who to contact when we are closed
When we are closed, please call 111. You should only call 999 in a medical emergency, that is if someone is seriously ill or injured and their life is at risk.
Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.
Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.
As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.
New to the area?
If you would like to register at our practice, please visit our 'New Patients' section and check to see if you live within our catchment area. Please note we only accept patients from our catchment area and you may be registered with a GP at either Owlsmoor or Yorktown Road
Please note that the Practice has a text service to allow us to send text messages in relation to appointment reminders, health promotion campaigns and a wider range of services designed to help us to help you. All we need is your uptodate Mobile number. Please see the section on Text Message Service on the Practice Homepage.
Patient Participation Group
The PPG still need more members, By joining our on line group you will be able to help shape the future of healthcare locally. Join the group by submitting your email address via the pages in our Patient Group Section.