Noticeboard

Please see our latest News section for our latest statement on the telephone system and the changes from 1/10/20 to our appointments.

Our Phone system has been upgraded to a call queue system so patients know where they are in the queue and how busy we are.

If you are not calling about booking an appointment please do not phone at 8am as this is our busiest time try calling for advise or administration at 12 - 1pm or after 3pm when we are quieter and not Mondays which historically is our busiest time.  We have also cut the queue time to 20.

Please be ready to give your Date of Birth and a short description of why you require a consultation immediately you get through - this will help us deal with you quickly and enable our queue times to reduce. - than you for your co-operation - SGP

Many patients have requested lately that we release all appointments at 8am for both morning and afternoon.  We are going to try this as from Wednesday 1st October - hopefully this will mean that our reception staff are then available to answer all calls for administration queries in the afternoon.

GOOD NEWS

Our Saturday flu clinics in October

Appointments are now available to book on-line through Patient Access for Saturday 24th and 31st  October 2020 - This ADULT ONLY clinic for the over 65 will be held at our Owlsmoor & Yorktown Road sites.  All Patients must pre-book, wear a mask and not arrive at our door more than 5 minutes early for their appointment.  If you are a household you may book 1 appointment for a maximum of 4 people that are eligible.  Please do not bring helpers/family members who are not eligible for the vaccinations if you do not need assistance.  For 2-3year old children we have separate clinics - please call reception for details - all other children will be vaccinated at school.

This clinic is for Over 65 and at risk only - the new 50-64 cohort will be vaccinated in December as stocks allow.

Local authorities and the local NHS understand the frustrations of residents who are struggling to get local COVID-19 tests, and are urging people only to get tested if they have COVID-19 symptoms or have been officially advised they need to get tested. Click here for more.

NEW COHORT OF FLU VACCINATIONS

 if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine.  No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier

Appointments update August 2020

We are operating a "total triage" system. That means you need to have a telephone discussion with a clinician who will try and help you. If a face to face appointment is needed, they will arrange for this to happen at a time and place which keep you and us safe. We are also using video calls as needed.

You can also use our e-consult system accessed via the webpage .

All patients who need to be seen face to face should arrive wearing a face covering, to help keep staff and other patients safe.

Please do not come into the practice without an appointment.

 Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

Appointments

In the best interest of our patients and staff, we now ask patients coming in to our surgeries (Yorktown Road and Owlsmoor) to wear a face mask or face covering of some sort. Please see our appointments section for further details on how to make your own face mask from home 

                         Please call 111 for help and advise if you have an emergency that will not wait

NHS England are  recommending that anyone who develops covid symptoms which could include  a dry cough, fever, shortness of breath, change or loss of smell or taste  or have come into contact with someone who has suspected COVID-19 symptoms,  should self-isolate at home immediately    call NHS 111

Nursing and GP Appointments COVID-19 -

Due to the current situation with Covid-19, if you are asked to come to the surgery for an appointment please only arrive 5 minutes before your appointment - be aware you may be asked to wait outside

BRACKNELL URGENT CARE CENTRE HAS TEMPORARILY BEEN SUSPENDED DURING THE COVID CRISIS

Repeat prescription requests - changes from 31 March 2020

A reminder that from the 31 March, you will no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.

As we are trying to minimise face to face contact during this time, you can also email your repeat prescription request to our dedicated prescription email at sgp.prescriptions@nhs.net

Booked GP appointments update - 16.03.2020

Due to the Coronavirus all GP appointments are now telephone appointments which may include video. Do not come into the surgery but stay by your telephone.  Please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for further advice before visiting the surgery. Thank you for your co-operation under the current circumstances.

Patient Access Appointments - Update 09.03.2020

As a precautionary measure, we have been advised by NHS England with immediate effect to remove all patient accessible appointments which are bookable online face to face. However, we have added the facility to book telephone appointments through patient access and the NHS app as an alternative.

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

 PLEASE DO NOT COME INTO SURGERY - DO NOT GO TO A&E

HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you.

Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in  normal transport.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice. 

Information on NHS services over Bank Holidays

Everyone should stay home in line with government guidance. 

If you or someone you live with has coronavirus symptoms (high temperature and / or a new continuous cough): 

  • Stay at home.
    • If your symptoms worsen or you feel that you cannot manage at home, please refer to the NHS111 online coronavirus service.
    • Please do not go to your GP practice or community pharmacy.

If you or people you live with don’t have coronavirus symptoms and you think you need advice from a GP during the bank holiday and this cannot wait until your GP Practice opens again;

Phone 111 to be put through to the out of hours GP service

Community pharmacy services 

  • some community pharmacies will be open. Please check the NHS website or your pharmacy’s own website for details.

Pharmacists and their teams are an essential part of the NHS and need your help and support during the coronavirus pandemic. Always treat our staff with respect, they are doing their best to provide you with the medicines and advice you need.

Dental services

  • NHS dental practices are providing urgent telephone advice and triage. If you have a regular dentist you should call them as a first step. Please do not visit the practice. The dentist will assess your situation over the phone, including giving advice and, if needed, prescriptions for painkillers or antibiotics which can then be collected from or delivered by a local pharmacy.

  • If you don’t have a regular dentist and need urgent dental advice, call NHS 111.
  • If your dentist or NHS 111 think that you need urgent face-to face treatment, they will refer you for local urgent dental care so that any necessary emergency dental treatment can be carried out.
  • If a face-to-face appointment is necessary, you will be advised on what to do. Urgent dental centres have measures in place to minimise any risk from coronavirus
  • Please do not visit A&E departments with dental problems.

Important information on prescriptions during the COVID-19 pandemic

  • Order repeat prescriptions in your usual quantities at the usual time. Over ordering of your medicines may mean someone else has to go without their medicines.
    1. Order your usual prescription online or by an app. Do not go to your GP practice or pharmacy to order prescriptions and only phone them if you cannot order online or by an app. You can order repeat prescriptions through Patient access, on the NHS App, or using e-consult through our website during this COVID-19 crisis. You can find out about ordering medicines online at www.nhs.uk
  • We no longer print paper prescriptions. All prescriptions are sent electronically directly to the pharmacy of your choice so please make sure that we know where to send your prescriptions when ordering medication.
  • If you have a prescription to collect:

If you are 70 or over, have a long-term health condition or are pregnant you should arrange collection by a relative or friend, or ask your pharmacy for advice about delivery

  • Ask any relatives and friends who are delivering your medicines to make sure they have seen you pick up the bag
  • If your medicines are being delivered make sure you keep a safe distance when you receive them.
  • For everyone else, if you are going into a pharmacy in person, follow social distancing rules and the rules put in place by the pharmacy to protect you and their staff
  • Pharmacies may have altered opening times to manage their workload
  • Sales of some medicines may be restricted in quantity by pharmacies to ensure that there is enough for everyone.

 
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