icon

Patient News

Help us help you get the right urgent care and support
15 Jun, 2022

Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual. 

Unless it’s an emergency remember there are lots of alternatives for you to make use of:

  • Visit your local pharmacy
  • During the day contact your GP practice via online consultation or phone
  • Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
  • For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.

Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.

The practice moves away from personalised patient lists

The practice has made the decision to move away from personalised patient lists and work as a group practice. This means that patients can now choose which GP they see, at either site. 

We would like to encourage patients to see the same GP for the same problems where possible. Patients will have a registered GP but can see any GP within the practice. 

Patients can continue to see their registered GP if they wish.

Bank Holiday Pharmacy Opening Hours - Berkshire East

Please see the bank holiday pharmacy timings here.

Mental Health Matters

Are you feeling distressed, anxious, or that things are too much for you?
The East Berkshire Safe Haven offers free mental health support to anyone aged over 18, in a safe, comfortable and supportive environment.
Open Thursday-Sunday, 5pm-11pm.

Please see the flyer for detailed information.

Report of Patient Engagement Event 30th April 2022
30 Apr, 2022

SANDHURST GROUP PRACTICE PATIENT ENGAGEMENT EVENT
Held on Sat 30th April 2022, 10am – 12 noon at Golden Eagle Centre, Eagle House School, Sandhurst, GU47 8PH.

Please view the detailed report here.

Help-us-help-you - A&E-High-Demand
1 Apr, 2022

The Accident and Emergency Department (A&E) at Frimley Park Hospital is continuing to experience an increasing level of demand and is predicted to continue throughout this weekend. We are asking people to only attend if they are experiencing severe symptoms or are suffering from a life-threatening condition.

Help us help you access the right service for your healthcare needs.

Unless it’s an urgent emergency remember there’s lots of alternatives for you to make use of.

  • Visit your local pharmacy
  • During the day contact your GP practice via an online consultation or phone
  • Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
  • For minor injuries, such as sprains and strains, suspected broken limbs, minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell – open 8am-8pm 7 days a week. X-ray available Sunday to Friday.

Anyone with a life-threatening condition should call 999.

To find out more information on where to go when feeling unwell, visit www.frimleyhealthandcare.org.uk/living-here/helping-you-to-stay-well/know-where-to-go-when-feeling-unwell/.

Covid Vaccinations
1 Apr, 2022

Our COVID vaccinations are being offered with other surgeries via Berkshire Primary Care at Waitrose Sports and Leisure Centre, Willoughby Road, Bracknell RG12 8FP 

Please watch the news section on this website for details of any national eligibility changes or walk in availability. 

If you wish to ring and book you can do so by calling Berkshire Primary Care on 01344 233300 and select option 1

Increasing Demand at Emergency Departments
14 Mar, 2022

The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go  guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111.

Welcome to the new website
22 Apr, 2022

Welcome to Sandhurst Group Practice new WEBSITE, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and latest news.

Practice Training Dates and Closures
22 Apr, 2022

Throughout the year the practice provides both medical and administration staff, training to improve their skills and knowledge base. All Practice Staff are required to attend these training days.

During this time the surgery will be closed 12:30 onwards.

Prior to each training session we will advise patients of the dates with information posters around the surgery and a telephone message to advise patients what to do on the day. When the surgery is shut for training telephone cover is provided by East Berkshire OOHs service for Emergencies.  

BASE  - Protected learning time dates - Surgery closed at 12:30

Wednesday 12th January 2022

Tuesday 8th February 2022

Wednesday 23rd March 2022

Changed Telephone Systems
22 Apr, 2022

Following patients feedback we have changed the way our telephones are operating.

Please listen carefully to the new options and select the correct one. The new system may involve seeing a member of our multi disciplinary team which includes clinical pharmacy, first contact physiotherapy, nurses, health care assistants and others relevant to your enquiry, and, meaning you will get to see the right clinician in a timely manner. 

Please be assured GP appointments have always been available and numbers remain the same as pre covid however demand has increased by 20%. 

We welcome feedback and you can follow our Primary Care Network Facebook page.

Infection prevention control guidelines to remain
22 Apr, 2022

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance for further details.

Coronavirus (COVID-19)
22 Apr, 2022

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.

Practice Newsletters
13 May, 2022