Noticeboard

Please be aware that on Christmas Eve (24th December 2021) & New Year Eve (31st December 2021) we will be closing our Yorktown Road site from 12 noon.  All patients who need to be seen will be seen by the Clinical staff at the Owlsmoor site - Both phone numbers can still be used.

Following patients feedback are changing the way our telephones are operating as from 4th November 2021.

Please listen carefully to the new options and select the correct one. The new system may involve seeing a member of our multi disciplinary team which includes clinical pharmacy, first contact physiotherapy, nurses, health care assistants and others relevant to your enquiry, and, meaning you will get to see the right clinician in a timely manner. 

Please be assured GP appointments have always been available and numbers remain the same as pre covid however demand has increased by 20%. 

We welcome feedback and you can follow our Primary care Network facebook page Bracknell & district Primary care Network (@BandDPCN)

From 19 July face coverings will still be required when entering any site of Sandhurst Group Practice, unless you are exempt. In line with official public health advice, measures remain in place across all healthcare services to protect patients, visitors and staff. 

From Monday 19th July our doors will be open again from 08:30am  

On the day appointments will be available on the telephone from 8am - we encourage everyone who is phoning for anything other than on the day GP appointments to phone after 9:30am - thank you for your understanding

The latest news section directs you how to obtain a Vaccine Passport 

(this is not available through the GP surgery)

Please be ready to give your Date of Birth and a SHORT description of why you require a consultation immediately you get through - this will help us deal with you quickly 

 Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

                         Please call 111 for help and advise 

  Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by Paramedics - they will have ID for checking and will arrive in  normal transport.  They have full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  

Repeat Prescriptions

All online repeat prescription requests have to be requested through online services such as  Patient Access or downloading the NHS app

Acute medication can be ordered by emailing sgp.prescriptions@nhs.net 

We now employ a Clinical Pharmacist that can help you with any query about your medications.

You can register with the  Patient Access system, if you have not done so,  by  clicking the button below.

     

Once you have registered for Patient Access, you will need to provide the surgery with proof of your name, address and photo identification.   You can send this through e-consult.

You can also sign up to online services by downloading the NHS app.

  • You are able to order your prescriptions and have them sent straight to your chemist for collection.
  • You are able to book appointments with your own Doctor
  • You are able to view a summary of your Medicals records that you can print off when required.
  • You can update your personal details

We are using Patient Access so we can comply with NHS guidelines to offer all our patients access to online appointments, prescriptions and medical records viewing.

To register you need to complete a simple form (copy below) & provide ID – if you have not pre-registered, your login details will then be emailed to the email address you provide.

NHS app you can register online by downloading the app

pdf Patient Access Registration Form

We now employ Pharmacists to help you with medication queries and reviews. 

For safety reasons, repeat medication cannot be made over the phone, please use online services. Telephone requests can not be taken. 

We have now activated EPS4 which means we no longer issue printed scripts.  your prescription will be sent to a Pharmacy of your choice.  Please let reception know which Pharmacy you wish to collect medication from

The Electronic Prescription Service (EPS) allows you to order prescriptions via your nominated pharmacy & collect them without ever needing to contact the surgery. This service is faster, cheaper & safer for the patient & the NHS. Pharmacies can also provide other services to save you time, please contact your preferred pharmacy to find out what services they can provide & register for the services you require.

Regular repeat prescriptions will normally be ready a minimum of 2 working days after the request unless your GP is part time or on leave or if you are due a Medication Review, in which case it could take slightly longer.

If a prescription is requested more than 10 days before it is due, NHS guidelines state that the GP must reject the request. If you have a valid reason for requesting a prescription earlier than 10 days before it is due, please state the reason when making the request.

Patients on repeat medication may be asked to attend a medication review with either a GP, pharmascist or practice nurse at least once a year to review these regular medications.

Please allow at least two full working days between requesting and collecting your medication.  Save your self time and use patient access or the NHS app to order medication and make sure we know your nominated chemist to send to.  Your script will be sent straight there without the need for you to come into surgery

Got a question please use E-Consult available on our website front page

Please be aware that  once a patient reaches the age of 16, for patient confidentiality, we are only able to speak to the patient themselves unless we have written authority to speak to a parent or anyone else.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website