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GOOD NEWS

Our 1st Saturday flu clinic has just been announced

Appointments are now available to book on-line through Patient Access for Saturday 17th October 2020 - This ADULT ONLY clinic will be held at our Owlsmoor & Yorktown Road sites.  All Patients must pre-book, wear a mask and not arrive at our door more than 5 minutes early for their appointment.  If you are a household you may book 1 appointment for a maximum of 4 people that are eligible.  Please do not bring helpers/family members who are not eligible for the vaccinations if you do not need assistance.  For 2-3year old children we have separate clinics - please call reception for details - all other children will be vaccinated at school.

This clinic is for Over 65 and at risk only - the new 50-64 cohort will be vaccinated in December as stocks allow.

Local authorities and the local NHS understand the frustrations of residents who are struggling to get local COVID-19 tests, and are urging people only to get tested if they have COVID-19 symptoms or have been officially advised they need to get tested. Click here for more.

NEW COHORT OF FLU VACCINATIONS

 if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine.  No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier

Appointments update August 2020

We are operating a "total triage" system. That means you need to have a telephone discussion with a clinician who will try and help you. If a face to face appointment is needed, they will arrange for this to happen at a time and place which keep you and us safe. We are also using video calls as needed.

You can also use our e-consult system accessed via the webpage .

All patients who need to be seen face to face should arrive wearing a face covering, to help keep staff and other patients safe.

Please do not come into the practice without an appointment.

 Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

Appointments

In the best interest of our patients and staff, we now ask patients coming in to our surgeries (Yorktown Road and Owlsmoor) to wear a face mask or face covering of some sort. Please see our appointments section for further details on how to make your own face mask from home 

                         Please call 111 for help and advise if you have an emergency that will not wait

NHS England are  recommending that anyone who develops covid symptoms which could include  a dry cough, fever, shortness of breath, change or loss of smell or taste  or have come into contact with someone who has suspected COVID-19 symptoms,  should self-isolate at home immediately    call NHS 111

Nursing and GP Appointments COVID-19 -

Due to the current situation with Covid-19, if you are asked to come to the surgery for an appointment please only arrive 5 minutes before your appointment - be aware you may be asked to wait outside

BRACKNELL URGENT CARE CENTRE HAS TEMPORARILY BEEN SUSPENDED DURING THE COVID CRISIS

Repeat prescription requests - changes from 31 March 2020

A reminder that from the 31 March, you will no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.

As we are trying to minimise face to face contact during this time, you can also email your repeat prescription request to our dedicated prescription email at sgp.prescriptions@nhs.net

Booked GP appointments update - 16.03.2020

Due to the Coronavirus all GP appointments are now telephone appointments which may include video. Do not come into the surgery but stay by your telephone.  Please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for further advice before visiting the surgery. Thank you for your co-operation under the current circumstances.

Patient Access Appointments - Update 09.03.2020

As a precautionary measure, we have been advised by NHS England with immediate effect to remove all patient accessible appointments which are bookable online face to face. However, we have added the facility to book telephone appointments through patient access and the NHS app as an alternative.

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

 PLEASE DO NOT COME INTO SURGERY - DO NOT GO TO A&E

HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you.

Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in  normal transport.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice. 

Repeat Prescriptions

All online prescription requests have to be requested through Patient Access or downloading the NHS app

You can register with the  Patient Access system, if you have not done so,  by  clicking the button below.

     

Once you have registered for Patient Access, you will need to provide the surgery with proof of your name, address and photo identification.

You can also sign up to online services by downloading the NHS app.

  • You are able to order your prescriptions and have them sent straight to your chemist for collection.
  • You are able to book appointments with your own Doctor
  • You are able to view a summary of your Medicals records that you can print off when required.
  • You can update your personal details

We are using Patient Access so we can comply with NHS guidelines to offer all our patients access to online appointments, prescriptions and medical records viewing.

To register you need to complete a simple form (copy below) & provide ID – if you have not pre-registered, your login details will then be emailed to the email address you provide.

NHS app you can register online by downloading the app

pdf Patient Access Registration Form

We now employ Pharmacists to help you with medication queries and reviews. 

For safety reasons, repeat medication cannot be made over the phone, please use online services. Telephone requests can not be taken. 

We have now activated EPS4 which means we no longer issue printed scripts.  your prescription will be sent to a Pharmacy of your choice.  Please let reception know which Pharmacy you wish to collect medication from

The Electronic Prescription Service (EPS) allows you to order prescriptions via your nominated pharmacy & collect them without ever needing to contact the surgery. This service is faster, cheaper & safer for the patient & the NHS. Pharmacies can also provide other services to save you time, please contact your preferred pharmacy to find out what services they can provide & register for the services you require.

Regular repeat prescriptions will normally be ready a minimum of 2 working days after the request unless your GP is part time or on leave or if you are due a Medication Review, in which case it could take slightly longer.

If a prescription is requested more than 10 days before it is due, NHS guidelines state that the GP must reject the request. If you have a valid reason for requesting a prescription earlier than 10 days before it is due, please state the reason when making the request.

Patients on repeat medication may be asked to attend a medication review with either a GP, pharmascist or practice nurse at least once a year to review these regular medications.

Please allow at least two full working days between requesting and collecting your medication.  Save your self time and use patient access or the NHS app to order medication and make sure we know your nominated chemist to send to.  Your script will be sent straight there without the need for you to come into surgery

Got a question please use E-Consult available on our website front page

Please be aware that  once a patient reaches the age of 16, for patient confidentiality, we are only able to speak to the patient themselves unless we have written authority to speak to a parent or anyone else.

 
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