Noticeboard

Please note that E-consult is now available for our Patients to use only during our opening hours and is unavailable after 6:30pm and at Weekends for safety reasons

 

SEE OUR LATEST NEWS SECTION FOR OUR STAFF CHANGES & LATEST UPDATES ON COVID VACCINATIONS IN OUR AREA 

We ask you not phone the surgery about the COVID Vaccination - you will be contacted

 

If you are NOT calling about booking an appointment please do not phone at 8am as this is our busiest time  - try calling for advise or administration in the afternoon. 

We now release all appointments on the day at 8am

Please be ready to give your Date of Birth and a short description of why you require a consultation immediately you get through - this will help us deal with you quickly 

Appointments update During The COVID Pandemic

We are operating a "total triage" system. That means you need to have a telephone discussion with a clinician who will try and help you. If a face to face appointment is needed, they will arrange for this to happen at a time and place which keeps you and us safe. We are also using video calls as needed.  You can also use our e-consult system accessed below

All patients who need to be seen face to face should arrive wearing a face covering, to help keep staff and other patients safe.

Please do not come into the practice without an appointment.

 Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

                         Please call 111 for help and advise if you have an emergency that will not wait

NHS England are  recommending that anyone who develops covid symptoms which could include  a dry cough, fever, shortness of breath, change or loss of smell or taste  or have come into contact with someone who has suspected COVID-19 symptoms,  should self-isolate at home immediately    call NHS 111

Nursing and GP Appointments COVID-19 -

Due to the current situation with Covid-19, if you are asked to come to the surgery for an appointment please only arrive 5 minutes before your appointment - be aware you may be asked to wait outside

Repeat prescription requests 

A reminder  you are no longer be able to collect your prescriptions from the practice. All patients will need to nominate a pharmacy to collect their prescriptions.  You can email any acute prescription requests to our dedicated prescription email at sgp.prescriptions@nhs.net 

.For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

 HELP US TO HELP YOU QUICKER - TRY OUR E-CONSULT ONLINE SERVICE CLICK THE LINK BELOW - ask any question with regards your health either clinical or administration - you may receive a telephone call or a text message in answer so please keep your phone near you.

Your question will quickly be sent to a the best person to deal with your problem (depending whether this is clinical or admin question) who will then phone you, email a reply or give you an appointment as best suited to your problem.  They can even send medication directly to the chemist of your choice

Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

Remember, there is a range of options available to you, including your local pharmacist, NHS111 and 111.nhs.uk.  

As you know self-care is a great way to avoid getting ill in the first place, so keep washing your hands with soap and water, get plenty of sleep, eat and drink healthily, check your medicine cabinet and ensure you have sorted any prescriptions or vaccinations.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by our Paramedic - he will have ID for checking and will arrive in  normal transport.  He has full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may  phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Some larger Chemists also offer Travel Clinics.

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell and Ascot. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  Please sign up for our on-line services to view your medical records as well as order repeat prescriptions to be delivered straight to the chemist of your choice. 

EMERGENCY ORDERS OF MEDICATION;

Run out of medication?  Need to order Early?

At Sandhurst Group Practice we ask you to make sure that you always give at least 2 full working days when ordering any repeat medication.

We do understand though that there may be times when you have mislaid or forgotten to order medication for what ever reason and are very close to running out.

In such cases we ask that you fill out an Emergency prescription request.  (During COVID please use e-consult to do this of drop a letter in our letter box)  On this form we ask your reasons for needing an Emergency prescription in less than 2 working days.  We also ask that you name a nominated chemist we can electronically send the prescription to.

Please do not request Emergency prescriptions through the chemist as they will send a repeat through and will not have all the information we require. 

We no longer use FAX machines in the NHS as they are considered not a secure method to transfer patient identifiable data.

We will then try our best to get a prescription to your nominated chemist electronically by 6pm that evening although this may not be possible especially for acute medication or if the medication is not considered to be Urgent.

We at Sandhurst Group Practice have a duty to make sure that a patient is not overusing medication which is why we will ask for reasons if you order anything early.

Please be aware that this request may be turned down by the GP if a patient regularity requests an Emergency supply of medication,  regularly orders medication early or their medication review is overdue.

Please be aware that  once a patient reaches the age of 16, for patient confidentiality, we are only able to speak to the patient themselves unless we have written authority to speak to a parent or anyone else.

Thank you for your understanding.

 
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