Noticeboard

Please be aware that on Christmas Eve (24th December 2021) & New Year Eve (31st December 2021) we will be closing our Yorktown Road site from 12 noon.  All patients who need to be seen will be seen by the Clinical staff at the Owlsmoor site - Both phone numbers can still be used.

Following patients feedback are changing the way our telephones are operating as from 4th November 2021.

Please listen carefully to the new options and select the correct one. The new system may involve seeing a member of our multi disciplinary team which includes clinical pharmacy, first contact physiotherapy, nurses, health care assistants and others relevant to your enquiry, and, meaning you will get to see the right clinician in a timely manner. 

Please be assured GP appointments have always been available and numbers remain the same as pre covid however demand has increased by 20%. 

We welcome feedback and you can follow our Primary care Network facebook page Bracknell & district Primary care Network (@BandDPCN)

From 19 July face coverings will still be required when entering any site of Sandhurst Group Practice, unless you are exempt. In line with official public health advice, measures remain in place across all healthcare services to protect patients, visitors and staff. 

From Monday 19th July our doors will be open again from 08:30am  

On the day appointments will be available on the telephone from 8am - we encourage everyone who is phoning for anything other than on the day GP appointments to phone after 9:30am - thank you for your understanding

The latest news section directs you how to obtain a Vaccine Passport 

(this is not available through the GP surgery)

Please be ready to give your Date of Birth and a SHORT description of why you require a consultation immediately you get through - this will help us deal with you quickly 

 Please note that Face Coverings & Mask Exemption Letter Requests will be refused as Government guidance suggests there is no requirement for evidence for exemption. For further information please follow  this link Face Mask Exemption Poster.             

                         Please call 111 for help and advise 

  Your local A&E is experiencing longer delays than usual, so to help us (and to avoid a long wait) we would ask that you only attend there or call 999 in a serious or life-threatening emergency.

OVER THE COUNTER MEDICATIONS ARE NO LONGER AVAILABLE ON PRESCRIPTION PLEASE SEE LATEST NEWS

 Our Home Visits are now carried out by Paramedics - they will have ID for checking and will arrive in  normal transport.  They have full access to your notes and will be communicating with your Named GP.  Please request a Home Visit through Reception as normal.  The Paramedic may phone to check your symptoms and the emergency beforehand, so make sure we have your correct contact details. 

We no longer offer Travel advice & Clinics. You  will need to go to your local Travel Clinic for this advice or go online to a travel Website such as fit-for-travel 

Living with a health condition? Free NHS Self Management Courses are now available for people living in Bracknell. Please visit out Latest News section for further information 

At our recent CQC inspection our rating was 'GOOD' in all areas

  

EMERGENCY ORDERS OF MEDICATION;

Run out of medication?  Need to order Early?

At Sandhurst Group Practice we ask you to make sure that you always give at least 2 full working days when ordering any repeat medication.

We do understand though that there may be times when you have mislaid or forgotten to order medication for what ever reason and are very close to running out.

In such cases we ask that you fill out an Emergency prescription request.  (During COVID please use e-consult to do this of drop a letter in our letter box)  On this form we ask your reasons for needing an Emergency prescription in less than 2 working days.  We also ask that you name a nominated chemist we can electronically send the prescription to.

Please do not request Emergency prescriptions through the chemist as they will send a repeat through and will not have all the information we require. 

We no longer use FAX machines in the NHS as they are considered not a secure method to transfer patient identifiable data.

We will then try our best to get a prescription to your nominated chemist electronically by 6pm that evening although this may not be possible especially for acute medication or if the medication is not considered to be Urgent.

We at Sandhurst Group Practice have a duty to make sure that a patient is not overusing medication which is why we will ask for reasons if you order anything early.

Please be aware that this request may be turned down by the GP if a patient regularity requests an Emergency supply of medication,  regularly orders medication early or their medication review is overdue.

Please be aware that  once a patient reaches the age of 16, for patient confidentiality, we are only able to speak to the patient themselves unless we have written authority to speak to a parent or anyone else.

Thank you for your understanding.

 
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